Ordering info/ Term & Conditions
General Policy
William Leather ("WL") sells directly to consumers through our retail website and to wholesale accounts via their Dealer Login. Wholesale accounts are available only to legitimate businesses. William Leather reserves the right to refuse orders from any individual or company that cannot provide adequate proof of being a valid retailer or wholesaler. To apply for a wholesale account, please complete the "Become a Dealer" form.
Wholesale Account Minimum:
Dealers opening a wholesale account with William Leather must place a minimum Opening Order of $500. Orders below this amount will not be processed. There is no minimum order requirement after the initial purchase.
Disclaimer to ALL Dealers:
William Leather products MAY NOT be sold on platforms such as Amazon.com, eBay.com, Etsy.com, Walmart.com, TikTok, or any other similar online marketplace. By purchasing our products, Dealers agree not to list or resell our items on these or similar platforms.
Payment Terms
Retail Orders:
All retail orders must be paid in full at the time of purchase, either by credit card or PayPal.
Wholesale Orders:
Wholesale orders will only be processed once the Dealer account application and payment terms are on file. Please print the Dealer Account Application from our website and submit it via email, mail, or fax.
Accepted payment methods for wholesale orders include credit card, cashier's check, money order, or PayPal (Note: PayPal is not accepted for drop-ship orders). For prepaid orders (via wire transfer, checks, or money orders), shipments will occur only after payment is confirmed.
Important Note:
If using a NET 30 Account or company check, a completed credit application must be submitted and approved before these payment terms can be used.
Shipping Policy
Our top priority is to process and ship your order the same day it is received in our warehouse in Baltimore, Maryland. Orders received by 3:00 PM EST will be shipped within 48 hours via UPS Ground, USPS, or DHL.
International Shipping Policy
William Leather offers international shipping to all our dedicated Dealers and retail customers.
- Single Package Shipments: International orders that consist of one package/box will be shipped via USPS Priority Mail (6-10 days), First Class Mail (under 4lbs, with transit times varying by destination), or DHL (lowest cost option).
- Multiple Package Shipments: Orders with multiple packages/boxes will be shipped via UPS or DHL, depending on the most cost-effective option.
Shipping Costs & Tracking:
For retail customers, shipping costs will be disclosed during checkout. Tracking information will be emailed once your order ships.
For wholesale orders, both tracking details and shipping charges will be provided via email at the time of shipment. All customs charges are the responsibility of the client or dealer.
Palletized Shipments:
Orders that can be palletized will be quoted separately for trucking/freight charges. We will always choose the lowest-cost option unless specified otherwise.
Ordering Procedure
- Retail Customers: Please visit our website at www.williamleather.com to place orders.
- Wholesale Dealers: Orders can be placed through our website at www.williamleather.com, by calling 1-877-LEATHER-10 or 1-443-961-8501 (Office hours: 9:00 AM – 5:00 PM EST, Monday through Friday), via fax at 1-443-961-8501, or by email at sales@williamleather.com (24 hours a day).
Back Orders
While every effort is made to fulfill your entire order, any backordered items will be communicated by your sales representative once available. Please notify your sales rep if you wish to cancel any backordered items.
Backorder Policy for Retail Customers:
Backorders for retail customers, drop-ship orders, or backorders under $100 are not kept on file.
Shortage/Damage Claims
Claims for shortages, damages, or any unacceptable goods must be made in writing within 5 days of receipt. Please include photos with your claim to expedite the process.
Refused Orders
If an order is refused or undeliverable due to the fault of the receiver, a 15% restocking fee will be charged, along with the shipping costs (both inbound and outbound). This fee is due immediately.
Pricing
Prices are updated regularly and subject to change based on market conditions. Always check our website for the most current prices before placing your order.
